I highly recommend consulting first with Mike and then insisting on Chris as your bath builder. There's no way to completely put into words the incredible service we received, but I will try. First, Mike. I truly recommend that you write down questions and tell him your situation so that he can narrow down exactly what you need. I did this, and Mike was able to steer me in a surprising way, much better than what I had first envisioned. I was completely out of my element, but both Mike and Chris were able to empower me to make decisions that I never thought I could. Next, Chris. Mike maintained that I would feel confidant with their builder, and Chris lived up to this claim. Impressive workmanship converting a bathtub into a shower that is now fit for a senior with specific needs, while being suitable for future residents. Chris showed attention to detail, helping me figure out the best placement for the support fixtures based on her needs. He was very responsive to my [somewhat pushy!] questions, yet never showed any frustration. They both were a joy to work with.